zc88 Privacy Policy

zc88 ("we", "us", "our") operates the online casino and sports betting platform accessible at zc88.im. This Privacy Policy applies to all players and visitors who access the zc88 platform, whether via desktop browser or mobile device in Pakistan or elsewhere.

We take your privacy seriously. Pakistani players who use zc88 for cricket betting, live casino games, slots, or any other service on the platform can expect that their personal information will be handled with care, used only for the purposes described in this Policy, and protected by appropriate technical and organisational security measures.

This Policy should be read alongside the zc88 Terms & Conditions, which are incorporated by reference. By registering an account or using any part of the zc88 platform, you acknowledge that you have read and understood this Privacy Policy.

zc88 collects the following categories of personal data from players:

2.1 Identity Data

• Full legal name as stated on government-issued identity documents.
• Date of birth (to verify the 18+ age requirement).
• CNIC (Computerised National Identity Card) number and document images submitted for KYC verification.

2.2 Contact Data

• Registered mobile number (used for account login, OTP authentication, and SMS notifications).
• Email address, where provided during registration or account updates.
• City or province of residence, where voluntarily provided.

2.3 Financial Data

• JazzCash and Easypaisa mobile wallet identifiers used for deposits and withdrawals.
• Bank account details (account name, bank name, account number) provided for bank transfer withdrawals to HBL, UBL, Meezan Bank, Bank Alfalah, or other Pakistani banks.
• Card details where Visa or Mastercard payment methods are used (processed via PCI-DSS-compliant payment processors; full card numbers are not stored by zc88).
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment methods used.

2.4 Gaming & Behavioural Data

• Bet history, game history, wagering amounts, wins, and losses across all games and betting markets on zc88.
• Session duration, login timestamps, and frequency of platform use.
• Responsible gaming tool preferences including deposit limits set, cooling-off periods, and self-exclusion requests.

2.5 Technical Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Referral URL and pages visited within the zc88 platform.
• Cookie identifiers and session tokens (see Section 9).

zc88 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating account settings.
• Automated collection: Technical and behavioural data collected automatically through cookies, session tracking, and server logs when you use the zc88 platform.
• Third-party payment providers: Transaction confirmation data received from JazzCash, Easypaisa, Visa, Mastercard, UnionPay, and banking partners following deposit and withdrawal processing.
• Identity verification services: Where zc88 uses a third-party KYC verification service, data returned from that service following document verification.

zc88 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your zc88 account, processing your login credentials, and enabling secure access to your account.
• Payment processing: Processing PKR deposits via JazzCash, Easypaisa, bank transfer, and card payment methods; processing withdrawal requests to your registered payment methods.
• Identity verification (KYC): Verifying your identity and age to comply with our 18+ policy and applicable anti-money laundering requirements before enabling withdrawal services.
• Game and platform operation: Delivering casino games, live dealer services, sports betting markets, and all other platform functionality to your Account.
• Customer support: Responding to your enquiries, resolving complaints, and providing technical assistance via the zc88 support team.
• Responsible gaming: Monitoring gaming behaviour to identify patterns associated with problem gambling risk; enforcing deposit limits, cooling-off periods, and self-exclusion requests you have set.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, multiple account creation, bonus abuse, money laundering, and other prohibited conduct.
• Communications: Sending account notifications, transaction confirmations, and (where you have consented) promotional communications about zc88 bonuses and offers.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and content of the zc88 platform.
• Legal compliance: Meeting zc88's obligations under applicable laws, including responding to lawful requests from regulatory or law enforcement authorities.

zc88 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and zc88 (e.g., account creation, payment processing, game delivery).
• Legal obligation: Processing required to comply with applicable legal obligations, including KYC/AML requirements and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics, where our interests are not overridden by your data protection rights.
• Consent: Processing of data for marketing communications, where we have obtained your prior consent. You may withdraw this consent at any time by contacting zc88 support.

zc88 does not sell your personal data to third parties. We may share your data with the following categories of recipients in the following circumstances:

• Payment service providers: JazzCash, Easypaisa, Visa, Mastercard, UnionPay, USDT processing partners, and Pakistani banking partners, to process your deposits and withdrawals.
• Identity verification services: Third-party KYC providers used to verify your CNIC and other identity documents.
• Game content providers: Game studios including Evolution Gaming, Pragmatic Play, PG Soft, and others, to the extent required to deliver their certified game content to your session.
• Regulatory and law enforcement authorities: Where zc88 is required by applicable law or valid legal process to disclose personal data.
• Professional advisers: Legal, accounting, or auditing professionals engaged by zc88, under appropriate confidentiality obligations.
• Business transfer: In the event of a merger, acquisition, or sale of zc88's business assets, your data may be transferred to the successor entity, subject to this Privacy Policy continuing to apply.

All third-party recipients are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the service they provide to zc88.

The zc88 platform and some of its service providers operate internationally. Your personal data may be transferred to and processed in countries other than Pakistan. Where such transfers occur, zc88 takes appropriate measures to ensure that your data receives a level of protection equivalent to that described in this Policy, including through contractual safeguards with international service providers.

zc88 retains personal data for as long as is necessary for the purposes for which it was collected, including for the duration of your active account and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements.

Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure to meet anti-money laundering and KYC record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years.
• Gaming and behavioural data may be retained for up to three (3) years following the last active session for responsible gaming monitoring and fraud prevention purposes.
• Technical and analytical data is generally retained for up to two (2) years in anonymised or aggregated form.

zc88 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small data file stored on your device by your browser when you visit the zc88 platform.

zc88 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function, including session authentication and security tokens. These cannot be disabled without preventing platform use.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming settings you have configured.
• Analytical cookies: Collect anonymised data about how players navigate and use the zc88 platform, used to improve performance and content. No individual player is identified in analytical reporting.
• Marketing cookies: Used to deliver relevant promotional communications where you have consented to receive them. You may opt out by contacting zc88 support.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the zc88 platform.

Depending on applicable data protection law, you may have the following rights in relation to your personal data held by zc88:

• Access: The right to request a copy of the personal data zc88 holds about you.
• Correction: The right to request correction of inaccurate or incomplete personal data.
• Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Restriction: The right to request that we restrict processing of your data in certain circumstances.
• Objection: The right to object to processing based on legitimate interests, including for direct marketing.
• Portability: The right to receive your data in a structured, machine-readable format where processing is based on consent or contract.
• Withdrawal of consent: The right to withdraw consent to marketing communications at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact the zc88 support team via live chat. Requests will be handled within a reasonable timeframe and may require identity verification before data is disclosed.

zc88 is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If we become aware that an account has been registered by a minor, that account will be closed immediately, any balance returned, and all associated personal data deleted except where retention is required by applicable law. If you believe a minor has registered on zc88, please contact our support team immediately.

zc88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the zc88 platform.
• Secure password hashing – passwords are never stored in recoverable plain text.
• Optional two-factor authentication (OTP via SMS) for account login.
• PCI-DSS-compliant card payment processing through certified third-party processors.
• Access controls restricting internal staff access to personal data on a need-to-know basis.
• Regular security reviews and vulnerability assessments of the platform infrastructure.

Despite these measures, no transmission over the internet can be guaranteed to be entirely secure. Pakistani players are encouraged to use strong, unique passwords for their zc88 account and to avoid logging in over public Wi-Fi networks.

The zc88 platform may contain references to third-party game providers or payment services. This Privacy Policy applies only to data collected directly by zc88. Third-party services have their own privacy policies, which zc88 has no control over. You should review those policies independently where relevant.

zc88 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to active Players via a notice on the zc88 platform or by email not less than seven (7) days before taking effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the platform and may request account closure.

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data by zc88, please contact our support team via live chat on the platform. Support is available 24/7 in English and Urdu for Pakistani players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and throughout the country.

Email: [email protected]